Terms and Conditions

Here at PAWSAMORE we strive to make high quality, durable products that last. Every care is taken during the design, development and manufacture to ensure that the product will withstand what PAWSAMORE intended the product to be used for. PAWSAMORE do not accept any liability whatsoever from the use of their products.

Placing an order.  To place an order with PAWSAMORE please fill in the Order Form stating which product, colour, finish , size etc.  All our products are handmade by us.  We will require full payment before we begin which includes P&P and shipping.

Payments are to be made via paypal to     xxxxxxxx         via friends and family system

Measurements.  The responsibility for accurate measurements lies with the customer .  We have provided detailed instructions on how to measure.  However if  a mistake is made and wrong measurements are given PAWSAMORE will be happy to adjust free of charge on the first occasion to provide a good fitting coat, however the customer will be liable for all postage charges.  For any additional adjustments, alterations a time charge will be accrued and will be quoted in advance

Postage and shipping charges

  • Everything is handmade to order. We do aim to have all orders made and shipped within 14-21working days of payment as we do not keep all fabric choices in stock. If fabric choice is in stock then we aim to make and ship your order within 10-14 days.
  • As all products are handmade to order this may take longer during busy periods but we would always contact you to let you know and appreciate your patience and understanding.  If you require your order for a specific date – please get in touch – we will always try and accommodate!
  • All shipping is AT COST.
  • Shipping in the UK is ‘Recorded’ £4.50 per order.  Should a higher charge apply to a particularly heavy or bulky item we will advise you prior to processing your order that a higher charge applies.
  • International shipping is available Please contact us for an estimate.
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the customer and vary from country to country. Contact your local customs office for details.

Refunds & Returns

If there is a problem with your order then please contact us privately and we will endeavour to resolve the issue. We want you to be happy.

 

Wholesale

We welcome enquiries from upmarket retail establishments.  We offer trade terms for wholesale sized dog coats and our other products

 

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